Mixx Femme Luxury Hair takes customer service very seriously. We offer a 100% Satisfaction Guarantee on our products. We offer a flexible return and exchange policy with no restocking fee within 30days of purchase, Returns are refunded in the form of a Mixx Femme eGift card. 

All items returned must be unaltered in original condition including packaging. Special Discounted items and Custom Orders such as Closures, Frontal are not eligible for refund. All products are thoroughly inspected before leaving our factory and doubled checked before sent to you in order to ensure consistency and quality. 

We highly encourage that you thoroughly inspect and examine the hair without opening the bundles to make sure you are satisfied with you order or purchase, you can exchange for a different product that meet your expectations. You may take advantage of a full store credit refund, not including applicable shipping cost. Return your items to Mixx Femme Luxury Hair Extensions using the same shipping address on package as you will be able to track your return and receive your store credit. We adhere to strict polices in regard to Federal Law. 

PLEASE NOTE: 

Federal Law states we cannot resell human hair products that have been in contact with the bare scalp. We cannot accept defective hair that has been installed. To get a full refund you must meet the following criteria below: Request must be made within 30 days of receipt of your order. 

Orders returned after 30 days will be sent back at customer's expense. (30 day = date package left our facility to date the retuned is received) Merchandise must be returned before refund. Please allow 72 hours after received merchandise for return processed. Upon approval of return we will email the Mixx Femme eGift card. Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns or items sent to the incorrect address. 

Please send all request to return to [email protected]